FAQs

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Are your products certified as sustainable?

All our clothing products have some kind of environmental, social or ethical certifications. Each product page details the certifications it has, and then the Accreditations page explains what they all mean!

You can also check out our Sustainability page to see how we make sure our company is as eco-friendly as possible.

Do you have size guides?

We have "to fit" chest/waist measurments for most of our products which are available on request, just contact us and let us know which products you're interested in. In some cases we can provide exact measurements, but it depends if these have been provided by factories/brands.

What is the minimum order quantity?

On most items the minimum order is 10 units of the same design, though if required this can be split in to for example 5 hoodies and 5 t-shirts provided the print is exactly the same.

The MOQ is higher on volume items like stationery and mugs.

Can you provide samples?

We have a large range of samples on view in our offices so feel free to pop in and see us. Let us know what products you're interested in seeing beforehand and we can make sure we have the samples available.

We can send plain or misprinted samples out to you for a small delivery fee as long as these are returned to us. If you would like to purchase plain samples this is also an option, just contact us to discuss.

We can also produce fully decorated production samples of most of our products, contact us for pricing.

I can't find what I'm looking for in the product list

That's a statement not a question! But anyway, if you can't find exactly what you're looking for in our online list, we can generally source it or suggest good alternatives. We have a background in product sourcing and can usually find it from somewhere!

Our list isn't exhaustive and we do lots of variations of stationery and drink ware that may not be listed because there are so many! Just contact us and we'll be able to help.

Some products that require bespoke manufacturing may require quite high minimum order quantities (500-1500 units for completely bespoke garments).

What format does my artwork need to be in?

Our ideal artwork format for clothing print is AI, EPS or PDF, with a resolution of 300dpi and a minimum line weight of 0.4mm. Depending on how large a print is required then a high-res PNG or JPG will sometimes be acceptable. Artwork should also be produced in CYMK colour space. If you need help producing artwork our in-house graphic design team can help. Artwork that needs reworking may attract additional fees and cause delays.

Can you produce/rework artwork for me?

Yes, our in-house designer may be able to help on this front and turn concepts in to reality or rework existing artwork. Please contact us to discuss your needs and for information on fees.

Do you charge setup fees?

Not for bulk garment orders unless your artwork needs re-working. Embroidered orders usually attract a setup fee of £20. Once the design has been set up it will not attract another fee for subsequent orders unless it is substantially changed.

For print on demand services we charge a setup fee of £50 per design.

For our print-only service there is a £15 per design fee.

For hosted webpages and websites we charge setup fees of £100 for a page and £500 for a bespoke site, plus management fees of £50pm for websites. These fees are waived for high volume clients forecasting more than 100 orders per month.

Pricing excludes VAT.

How much does delivery cost?

It depends! Delivery charges depend on the size, weight and location of the parcel. We usually charge around £9.99 for UK box deliveries for bulk orders. If you're setting up an on demand service with us then the postage price the customer pays is dependent on the size of the product and where they're having it delivered to, but we can provide all this information to you when you enquire.

What are your lead times?

This depends on a number of factors such as stock availability, volume, artwork complexity and whether they're being printed or embroidered. We'll provide an estimate upon enquiry but generally we can have orders turned around and out to you within 5-10 working days. If you need items urgently please contact us and we'll see what we can do.

For on-demand prints we generally print and ship the day after the order comes to us.

Once the order has left us we'd expect it to be delivered in 24-48 hours within the UK.

I already have garments, can you print them for me?

We can indeed, check out our page on contract printing by clicking here and then contact us to supply artwork, specifications and garments!

Can I order plain garments from you?

Yes you can, please contact us to discuss what you'd like and we will advise on stock levels and plain pricing.

Do you use plastic packaging?

Absolutely not! We pride ourselves on using only plastic-free packaging for all orders. Depending on the size of the order we either use biodegradable and recyclable paper mailbags, mailbags made from biodegradable sugarcane, or pre-loved cardboard boxes (we're not precious about using boxes with other brands on them when they're perfectly good boxes!)

Some orders are also wrapped or topped with recycled tissue paper from a mill right here in Lancashire. Even the tape and stickers we use are eco-friendly!

How are sustainable garments best looked after?

We recommend all our products are washed at 30 degrees or less, and are line dried rather than tumble dried. This is because we want to save energy and help fight climate change, but also because this is the best way to wash organic cotton. Organic cotton isn't chemically treated and therefore may shrink if washed at high temperatures. The designs are also best looked after by washing at low temperatures and avoiding tumble drying. We recommend they are ironed inside out and avoid ironing directly over the print. We cannot be held responsible for defects in product quality if these guidelines are not followed.

I'm interested in having our products on a page or bespoke website with you, how do I set it up?

You can see what products we do under the "Product List" tab on the menu, check out what services we offer under the "Our Services" tab, and then finally contact us by clicking here to discuss getting set up!

Can I order online?

We don't currently offer the facility to order through our website, as pricing is bespoke based on a number of factors, and artwork needs to be supplied and checked. Please contact us to discuss your needs.

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Will you come to our event/site to sell our products in person?

Yes. We are happy to bring a selection of products to sell in person at events and have a card machine to facilitate sales. We prefer to bring products for people to view and then place on demand orders with us for subsequent posting direct to them. We require the covering of our travel costs to do this outside of the North West.

Can you give talks/advice on sustainable clothing and wider sustainability issues?

Yes, we give regular talks at our university and school clients on these very issues. For businesses we are happy to give talks and sustainability consulting for an agreed fee. Please contact us to discuss.

What payment methods do you take?

We invoice for our orders and require payment by bank transfer. You can pay your bill by credit or debit card via our website though these are subject to a 3% surcharge.

If you host a website or page with us then customers using the site can pay using all major credit and debit cards, Apple/Google Pay, and PayPal.

Will you help us greenwash our products to make us look more sustainable than we are?

No. Our business is built on ethical and sustainable principles that we will not go back on for a few quid!