Online Shop FAQs


If you can't find the answer to your question below, get in touch with us by emailing customer.services@zeronegativity.co.uk and we'll get back to you as soon as we can.

 

Do you have size guides?

The chest size or other measurement is listed on the size drop down on each product. We're in the process of updating all the products so if you can't find what you're looking for contact us on the address above.

 

How do I return/exchange my order?

You have 14 days after receipt of your order to return for an exchange or refund, except for certain products which aren't returnable (eg. facemasks).

Contact us at the above email address to request an exchange and then post your item back to the address below, including your original invoice and/or note containing your order number and the size you'd like in exchange.

Items must be returned unworn, undamaged and with tags still attached.

ZN Returns, 1J The Beehive, Lions Drive, Blackburn, BB1 2QS

 

How much does delivery cost?

Delivery costs are calculated automatically at checkout based on the weight of your order.

International customers - guten tag/bonjour/howdy. Your delivery costs will be calculated at checkout based on where in this big wide world you are.

 

How long does it take to get my order?

As a sustainable company we are not what would be called 'fast fashion'. We print every garment to order right here in Lancashire, and aim to have each one packaged and shipped within 3 working days of ordering. During busy periods it might take a little longer, but we'll keep you up to date by email when your package is dispatched. Once it's left us the delivery time is generally 2-3 days for UK addresses.

 

Can you please not send my eco-friendly, organic cotton garment in excessive amounts of plastic packaging?

With pleasure, in fact we'll go one further - our packaging contains no plastic at all. We send all items in reused cardboard boxes or eco-friendly paper bags. The bags can be shredded and composted right in your garden due to an additive in the paper, all the instructions are on the bag!

Any paperwork or tags that arrive with your order are made of recycled paper, and tags are attached with recycled string.

 

I've ordered the wrong colour/size/address - help!

We can sort out any issues like this provided we haven't shipped your item, so email us at customer.services@zeronegativity.co.uk. If it's already left us then you will have to exchange the item by the process listed above.

 

How do I best look after my new item?

We recommend all our products are washed at 30 degrees or less, and are line dried rather than tumble dried. This is because we want to save energy and help fight climate change, but also because this is the best way to wash organic cotton. Organic cotton isn't chemically treated and therefore may shrink if washed at high temperatures. The designs are also best looked after by washing at low temperatures and avoiding tumble drying. We recommend they are ironed inside out and avoid ironing directly over the print.

 

I ordered my garment from another organisation, why does it come from you?

We offer print-on-demand services to other companies and groups in order to try and reduce clothing waste. This way they don't have to buy and store lots of stock which may then go to waste. Whether you bought it from their site or ours, if it's come from us and you have an issue, get in touch and we'll do our best to sort it out for you.

 

I'm interested in hosting a shop on your site, how do I go about it?

Have a look at what we can do and then contact us, simple!